Scuffs 2 Scratches (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://scuffs2scratches.co.uk or use our vehicle repair services.
1. Information We Collect
We collect information that identifies, relates to, or describes you (“Personal Information”). This includes:
- Contact Information: Name, email address, phone number, and physical address (or vehicle location for mobile services).
- Vehicle Information: Vehicle registration number, make, model, paint code, and photographs of vehicle damage submitted for quotes.
- Technical & Usage Data: IP address, browser type, device information, and browsing actions gathered via essential cookies and analytics.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide accurate vehicle repair quotes and process service bookings.
- To communicate with you regarding appointments, updates, and customer support.
- To carry out mobile bodywork and repair services at your designated location.
- To improve our website performance, services, and user experience.
- To comply with legal, tax, and accounting obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal data. We only share information with third parties under the following circumstances:
- Service Providers: Trusted web hosting, IT support, payment processors, and messaging platforms (e.g., WhatsApp) operating on our behalf.
- Legal Requirements: When required by law, court order, or governmental regulations to protect our rights or public safety.
4. Data Security & Retention
We implement appropriate technical and organizational measures to prevent unauthorized access, alteration, or loss of your personal details. We retain your personal data only as long as necessary to fulfill the service, resolve disputes, and maintain business records.
5. Your Data Protection Rights
Under UK data protection laws (UK GDPR), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request the erasure of your personal data (“right to be forgotten”).
- Restrict or object to the processing of your personal data.
- Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, please contact us at hello@scuffs2scratches.co.uk or call 023 92 254239.
6. Cookies
Our website uses standard cookies to ensure core site functionality and analyze traffic patterns. You can manage or disable non-essential cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised date.